Digitalist Finland Oy
The Nordic company Digitalist brings together technology, design, innovation and customer centricity in its service offering, and its mission is to enable its customers’ future success through its solutions. Digitalist’s roots go back to 1994, and today the company operates in a total of four countries in Europe and North America, serving a growing number of international customers.
Digitalist’s operations are guided by principles such as delivery, care, initiative and simplicity. Within the framework formed by these important characteristics, the company is also supported by VINT, which has been Digitalist’s trusted partner for IT operations since the beginning of 2021.
Comprehensive expertise for DevOps operations
The IT collaboration between Digitalist and VINT began when Digitalist had a need for external DevOps service expertise, recalls Mats Ginman, Service Manager at Digitalist.
“Some people from Digitalist’s own DevOps team moved on to other duties, so we needed a partner who could take over responsibility for areas such as server and network management. We had a need for DevOps services in a number of different customer projects.
“VINT’s service offering convinced us during the search for an external IT partner, and we ended up signing an agreement with them,” Ginman explains.
Proactive suggestions from a familiar expert
According to Ginman, the collaboration between the companies covers, for example, maintenance of virtual servers, firewall management and network configurations in Digitalist’s IT systems. Digitalist’s projects are handled by one and the same trusted contact person on VINT’s side.
“In my experience, the work has gone excellently. The VINT specialist has been highly skilled and proactive in their work. They can, for example, troubleshoot server functions from end to end and update a wide range of our operating systems.
“Communication works smoothly as well. In our weekly meetings we go through open issues and agree on the next steps for them. To resolve urgent situations we use a ticketing system, through which we can get even critical matters moving at short notice.”
No micromanagement needed
According to Ginman, VINT’s service has become familiar thanks to the contact person, and it has also proven to be good.
“It is very easy for us when our outsourced IT partner always has the same person we can contact. Because there is no turnover, we have come to know how they work and what they are like.”
Digitalist can therefore trust that the necessary tasks get done.
“VINT offers us broad expertise, which means that every task we have asked for has simply been handled. We really do not need to micromanage. It is enough to say roughly what needs to be done, and things happen.
“The expertise stands out all the more because we get more than just what we ask for. The VINT specialist is also able to analyze situations and bring their own suggestions on how best to solve and implement things. When needed, we also receive guidance if something has been left unclear, even in complex IT landscapes.
“I can definitely recommend VINT to companies in need of IT expertise. Overall, the outsourced DevOps operations have brought us reliable and comprehensive expertise and have thus made our work easier in our various projects. Without these services, it would be considerably harder to get by.”