Biisoni
Biisoni is a staffing services company that employs about 50 professionals in its administration, and its goal is to grow strongly in its sector by combining the best aspects of direct search for specialists and recruitment. Biisoni offers its customers flexible solutions for all questions related to workforce resourcing, and its business is guided by the aim of long-term, reliable customer relationships.
The collaboration between VINT and Biisoni began in early summer 2021, so the partnership will soon have lasted two years.
Competitive tendering delivered a skilled and reliable partner on the first try
CFO Teemu Vainio says that VINT was selected as Biisoni’s partner when the growing staffing company wanted to consolidate its IT services with a single provider.
“We were in a situation where our organization had grown considerably and our IT functions needed clearer management. Our IT was somewhat fragmented internally at the time, which meant that employees who were good with computers chipped in on these matters. As we grew, we concluded that it might be a good time to find a skilled partner to provide our IT services.
“We put a number of companies in the industry out to tender and scored them against various criteria, such as service offering and price. An IT partner is an important choice for a company, and we wanted to get it right the first time: it would be rather unfortunate to switch providers after, say, six months, because getting a new party accustomed to our ways of working always takes its own time and effort.
“VINT performed best in the tendering, and with the agreement we set out to advance our IT solutions together with them. And we are still on that path,” Vainio explains.
Centralized IT services, conveniently from a single provider
According to Vainio, Biisoni had two key needs around the time of the tendering, and a third task for the collaboration emerged quickly right after the start.
“We needed traditional IT support for situations where our employees’ email or office applications for some reason do not work as expected. Through the support, our employees get help with their IT questions and problems easily and reliably.
“The second factor in the tendering was high-quality information security maintenance, which is a central part of communication and data transfer today. Besides keeping our organization’s data from leaking in the first place, we wanted a knowledgeable partner to keep our systems up to date as requirements change. The EU, for example, constantly issues new regulations, such as those related to the GDPR.
“Because of our industry, we process a great deal of personal data, and in addition to our normal administration, the data of all our agency workers is stored in our systems. Secure handling of personal data is a very important dimension for us. With VINT’s help, we get rock-solid expertise under the hood to protect our cloud-based information system.”
“As a customer, it is important to us that our problems are answered within an appropriate response time and that the service can be developed on our terms. VINT has also shown its professionalism by being active on its own initiative in addition to responding to our requests, and by identifying areas for improvement in our operations.” Teemu Vainio, Biisoni
“Once the collaboration had started, we also brought the management and maintenance of our physical equipment in as a third area. The turnover of our laptops and other IT devices is relatively high, and before the partnership we ordered and installed the machines ourselves.
“When we need new laptops, or new employees join and machines age, we also receive an IT asset management style of service from VINT. They deliver the laptops pre-installed and configured, and they are also responsible for operating system reinstallations and other technical measures when our staff changes.
“In other words, we get the whole package from VINT from a single source, with real flexibility. We would otherwise have to run it ourselves, somewhat haltingly and at a considerably more modest level,” Vainio says.
The service can be adapted on the customer’s terms
According to Vainio, communication between the companies is smooth, and VINT has been able to adapt its service precisely to Biisoni’s needs.
“We hold a monthly meeting to review our situation, and VINT often comes up proactively with ideas for improving the service. The suggestions can be seemingly small adjustments, such as introducing certain information security practices, or larger ones, such as bringing staff phones under centralized management. For now, however, the collaboration mainly proceeds within the three areas mentioned.
“If we feel a need to clarify something in our IT matters, we can always discuss it openly with them. In addition to the monthly meeting, we can always be in touch by email or phone, and they respond to our requests within a fully sufficient timeframe.
“Besides the quality and reliability of the interaction, I would name flexibility as VINT’s definite strength. In my opinion, they have been able to react to our needs very nimbly and tailor their offering. In our case, they took over the management of our devices without any problems, even though that was not originally part of the picture.”
One stop shop
“As a customer, it is important to us that our challenges are addressed within an appropriate response time and that the service can be developed on our terms. VINT has also shown its professionalism by being active on its own initiative in addition to responding to our requests, and by identifying areas for improvement in our operations. An excellent combination for Biisoni.
“We also get along well with VINT’s people on informal matters, and they are approachable and down-to-earth by nature. Since they were able to visit our office after the worst of the pandemic and we have met face to face, VINT has become almost an extension of our organization. We get along well at every level, and our understanding of the collaboration is mutual.
“As the value VINT brings to Biisoni, I would name an overall cost-efficient, systematic and professional way to keep IT under control in an organization of 50 people. One stop shop: IT support, information security and physical device management from a knowledgeable and flexible partner.”
VINT’s service for Biisoni includes
an expert IT support service
high-quality information security maintenance and timely updating
management of IT equipment, meaning delivery, installation and configuration.